Some E-Mail Addresses Not Receiving Messages

When you create a new user account or request a new password, an e-mail is immediately generated and sent. Unfortunately, some government e-mail addresses are not receiving our messages. This problem mostly impacts people with .mil e-mail addresses, but others are affected as well.

If this happens to you, please email us at and we can manually reset your password.

We are actively working to fix the problem and apologize for the inconvenience.