Stability Issues and CSV Export

You may have noticed that Go.USA.gov has been going down for short periods of time lately. While the service has only been offline for 5 to 10 minutes at a time, this is unacceptable to us and we know it's been a frustration to many of our users.

We've spent the past few weeks scouring our server logs to figure out the cause of the outages and finally found our answer this week: exporting user data as a CSV file. When a user with a large number of URLs clicks the "Export to CSV" link, it places a ton of unnecessary strain on the database.

We're working on a solution to this problem, but need to temporarily remove the CSV export option in the meantime. We apologize for this inconvenience, but our stance is that reliability of the overall service is more important than CSV export functionality. Go.USA.gov will still track clicks on your links, and you can still review your click data by looking through your URL history.

As always, please contact us if you have comments, suggestions, or questions.