When you create a new Go.USA.gov user account or request a new password, an e-mail is immediately generated and sent. Unfortunately, some government e-mail addresses are not receiving our messages. This problem mostly impacts people with .mil e-mail addresses, but others are affected as well.
If this happens to you, please email us at email@example.com and we can manually reset your password.
We are actively working to fix the problem and apologize for the inconvenience.